Position: Full-time Operations Supervisor

Reporting to: Operations Manager

Job Summary:

Assists in all flight operational processes. Gives support whenever required through training and guidance to the Operations Team.

Core Competencies:

Job Qualifications:

Must be at least 18 years of age.
Must be legally authorized to work in Canada.
Must be a (RAIC) Restricted Area Identification Card holder. AVOP DA an asset.
Post-secondary diploma or degree – aviation related studies.
Experience in aviation customer service, baggage handling and ramp.
Supervisory experience is an asset.
Excellent in written and verbal communication skills (English).
Strong communication skills with the ability to clearly communicate with clients, vendors and regulatory agencies.
Ability to manage competing priorities while balancing safety, operational needs and client expectations.
Exceptional attention to detail with the ability to document and verify critical flight information.
Willingness to work a very flexible schedule.

Job Responsibilities:

Ensures staff requirements, regulatory compliance, appropriate training and qualifications are met.
Recommends solutions to support agents and work environment.
Mentor and guide staff to ensure company policies and standards are defined, administered and monitored.
Assists to create, revise and implement roster changes to flights and staff movement whenever necessary.
Anticipates potential challenges. Coordinates with the airline and service vendors to minimize disruptions.
Manages expectations, operational constraints and provide options in dealing with flight irregularities.
Monitors flight progress in real time, maintaining communication with agents, client airlines and regulatory agencies.
Participates in employee performance evaluation. Review service delivery shortfalls and recommend corrective measures.
Assists in flights due to constraints, non routine operations, and during flight disruptions.
Keep meticulous record of flight documents as prescribed by the airlines’ procedures in accordance with Transport Canada regulations.
Prioritize safety, procedures, and team collaboration while making an informed decision in high pressure situations.

If you are looking to grow and think this opportunity may be for you, send your
resume to amanda.motyka@gtadnata.ca