Position: Mishandled Baggage Specialist


Job Summary: To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing and tracing, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 

Job Qualifications:

  • High School Diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience 
  • Excellent communication skills (written and verbal) in country specific language 
  • Being able to speak more than one language is desirable
  • Commitment to continuous improvement
  • Attention to detail
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ticketing software
  • Willingness to work on various shifts (days, evenings, nights, weekends and holidays)


Job Responsibilities:

  • Process claims for damaged or missing baggage. 
  • Providing customer service to travelers and resolving any issues or complaints related to baggage 
  • Filling out forms related to lost, damaged, or unclaimed baggage, and operating the computer system used for tracking baggage. 
  • Follow up with claims as per airline specific procedures 
  • Assist passengers as needed on arrival, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance 
  • Direct passengers through Customs, Immigration, and Quarantine, as required 
  • Make public address announcements as required 
  • Assist Ramp Service Agents to ensure that all expedite baggage are made available for loading upon departure 
  • Comply with all federal and municipal, airport authority and carrier security requirements and GTAdnata’s SOPs and policies 
  • Produce all required, work−related documentation
  • Other duties as assigned

Apply to this position by filling out the form below.

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