Position:  Flight Operations / Load Control 

Job Qualifications:

  • High School Diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience 
  • Excellent communication skills (written and verbal) in country specific language 
  • Being able to speak more than one language is desirable
  • Commitment to continuous improvement
  • Self−motivated and able to work independently 
  • Attention to detail
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ticketing software
  • Willingness to work in inclement weather 
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays) 

Job Responsibilities:

  • Inspect and verify passenger documentation 
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations 
  • Manage passenger baggage processing including handling and fee calculation if applicable 
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance 
  • Direct passengers through Customs, Immigration, and Quarantine, as required 
  • Make public address announcements as required 
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival  
  • Comply with all federal and municipal, airport authority and carrier security requirements and GTAdnata’s SOPs and policies  
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software 
  • Produce all required, work−related documentation
  • Other duties as assigned

Apply to this position by filling out the form below.

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